LiveTiles Product Update: New HelpDesk Solution
We are pleased to announce the launch of a new helpdesk solution that will make the lives of LiveTiles users easier, and more importantly, provide better and more efficient support covering our entire product suite. What does this mean for you?
Dedicated Support Page
Using support.livetiles.nyc, you now have access to a single dedicated support page. From here you will be able to search for in-depth answers in one single combined knowledge base. If you can’t find the answer you need in the knowledge base, you can easily create a support request ticket form, make a request via E-mail or call us directly.
We also now have local numbers for each of our regions, providing you with 24/7 support. Soon you will be able to access this information directly within the product, but in the meantime visit support.livetiles.nyc to experience everything this update has to offer. Watch the quick video below to learn more.
Support Ticket Viewing
Using the new support helpdesk, you can now see any of your tickets that are yet to be resolved. If you have multiple people raising support requests from your company, we can set up multi-access for users to see all tickets in your organization.
This new and improved level of support not only enables more coverage across all of our products but helps give your organization a better digital experience. Head to support.livetiles.nyc to check out stage 1 of the upgrade and as always, please reach out to your local LiveTiles representative for more information.