Monaghan County Council

Monaghan Logo

Local Government Authority with 430 employees spread across more than 20 locations, serving a population in excess of 60,000 people.

  • employees
0
  • Industry
Government
  • location
Europe, Ireland

The Challenge

Monaghan County Council works with a wide range of internal and external stakeholders and operational units across the region to deliver critical local government information, skills and facilities to the local population.

The Solution

Monaghan County Council’s IT team led the transformation project and started by defining the system needs.

The Result

Following the swift deployment and the careful preparation that involved users and carefully mapped requirements, Monaghan County Council has deployed a totally transformed intranet experience to its community of employees and has seen an immediate uptick in engagement where users visit the portal as the go-to hub for information, news and collaboration.

The Challenge:

Monaghan County Council were using SharePoint 2007, an old legacy intranet system operating from servers on site. The preferred option was to upgrade to SharePoint Online but there were no skills inhouse to develop or design an intranet portal, and neither was their capacity to maintain it into the future, and this is when LiveTiles became the favored solution.

Business critical information was often siloed under the remit of one specific department. Business processes were not well aligned or streamlined, and each department operated more independently than the IT department would have liked.

This resulted, inter alia, in a heavy administrative burden for the IT department which was forced to spend valuable time maintaining and updating information because not only did users not have editorial permissions for the legacy system, but it was also too complex and required technical skills even for basic information updates.

Monaghan County Council intranet screenshot

The Solution:

Monaghan County Council’s IT team led the transformation project and started by defining the needs. This included the importance of a searchable document repository, a portal to access all internal systems, the ability and ease of use to empower end users to update documents and post social announcements which would greatly alleviate an unnecessary burden of rudimentary tasks for the IT department.

Infrastructure and security were to the fore so that Monaghan County Council could ensure that the platform remained stable regardless of any network threats. It was acknowledged early on that it was essential for the new platform to deliver an engaging user experience. To help achieve this the IT team carried out an internal study on engagement and adoption with a pilot group of diverse users including the CEO.

Feedback was gathered which directly helped shape the main UX requirements as well as helping to create a sense of ownership and excitement. Ultimately, these preparatory steps led to a very high and swift adoption from end users.

The speed of deployment was basically overnight. Users went home on a Tuesday evening and came in on a Wednesday morning to a completely new intranet experience.​

Carmel O’Hare, Head of IT at Monaghan County Council

The Results:

A major strategic benefit is that Monaghan County Council is now future-proofed for any challenges that may arise in the fastpaced world of technology development. As LiveTiles is a platform approach it brings great flexibility and scalability depending on where the customer is on their digital transformation journey, adapting to challenges and budgets as required.

  1. Unloading a heavy administrative burden from a busy IT team and freeing them up to concentrate on higher-ticket items.
  2. Engaging employees with a digital experience they love which at once drives down email and ramps up collaboration.
  3. Future proofing a dynamic local government agency for the challenges ahead and positioning them to quickly seize and integrate the opportunities that will be regularly rolling off the LiveTiles Road Map.

Just three of the benefits gained by Monaghan County Council, a Local Government Authority in Ireland, and a valued LiveTiles customer. If you would like to learn more about successful use cases from LiveTiles customers in the Public Sector or other verticals such as Retail, Manufacturing, Finance, Insurance or Sport and Media, to name just a few, please get in touch and we would be delighted to hear about your business challenges and aspirations.

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