5G: The Returns, the Risks, and Rosey the Robot
Flying cars still seem to be a way off, as does a robust brain downloading application. But surely something like the Jetson’s ever-helpful robot maid Rosey should be available any day now? With the introduction of 5G, an intelligent house assistant is finally (technically) possible. But what does 5G really mean? What are the risks? And why is it taking so long for a chefbot to come on the market?
What is 5G?
5G literally means fifth-generation wireless technology. The successor to 4G, the biggest changes include higher speeds, lower latency, and the ability to connect more devices at once. The benefits of 5G aren’t limited to its use – Qualcomm is predicting a $12.3 trillion economic boost worldwide, with 22 million new jobs thanks to both the infrastructure and technological developments required by 5G.
As of 2019, 5G is mostly relying on 4G connections, so its full capabilities are limited to test environments. But from 2020, when the standalone 5G network is deployed and enabled, the race to develop better, faster, more efficient IoT devices and processes means exponential growth and potential.
This is when we’ll start to see the impact of 5G – at work, at home, out and about. We’re already feeling the push of connected devices in and around the home, with Alexa, Siri, and Google talking to us more than some of our family members. But it’s at work that we can really start to imagine how 5G can benefit our customers, advance our products and services, and, ultimately, make us more money.
High speeds, low latency, more devices
4G speeds are increasing all the time, but 5G promises data transfer at around ten times faster than current 4G speeds. Maximum speed forecasts in ideal conditions are 20Gb/s, but for the average consumer, download speeds sit at around 100Mb/s (depending on location, hardware, the network, other users, etc) – which is 4G’s theoretical maximum.
There are really three different types of radio wave frequencies that 5G is using, but most telcos are using the 3.5GHz frequency band for 5G, which has produced speeds of above 490Mb/s. The highest speeds (up to 4000% faster than 4G require new infrastructure to be built, called small cells, which are low-power base stations that will be dotted around business districts and households. These use millimeter waves (mmWaves) which are so short that they can’t go around buildings, over distances, or even around corners. One of the most obvious benefits of 5G will be the lower latency – the lag it takes for your phone to load a webpage, or for data to be sent across a network. But it’s not really going to make a huge difference on a device – this is where the IoT is really going to make an impression. Current latency for a 4G network sits at around 60 milliseconds. With 5G, this is reduced to between 1-6 milliseconds. And for our AI maid Rosey, latency is again a key issue – she would need to react to external stimuli when navigating around a house (walls, people, misplaced items) and immediately respond by moving or stopping. Failure to do so could result in expensive damages that would make the cost of a robot prohibitive. And this is without mentioning the actual tasks that a robot helper could accomplish – putting food on, cleaning, monitoring its users health, responding to commands – these all need to happen in almost-real-time to avoid disaster.
The other major improvement is the number of devices the network can handle. The standard for 5G requires that the network must support at least one million devices per square kilometer. This isn’t just for one million phones, though – by the year 2023, it’s estimated there will be 1.3 billion connections on the 5G network, ranging from phones through to fridges, cars to drones, and VR headsets that enable you to catch up with friends overseas as if you were really there.
When’s it coming?
According to Gartner, 7% of communication service providers have already deployed 5G. South Korea has pushed 5G out on a large scale, while major cities in the US, the UK, Switzerland, Finland, and Australia have 5G available commercially. Most of the 5G networks are currently piggybacking off the 4G hardware (known as a non-standalone connection), but in 2020, the standalone technology will start rolling out.
Gartner estimates that revenue from the 5G hardware installation will double to $4.2 billion in 2020. But all this takes time: globally, it’s not until 2024 that around 40% of people will be able to access 5G.
How will this affect the workplace?
Do you ever work from home? If so, you’re in the majority, with 70% of people globally working from home at least once a week, and over 50% working from home at least half of the week. This means that getting the technology right is more important than ever. The 2019 State of the Digital Workplace report from Igloo found that 70% of remote workers feel left out of the workplace, due to issues with not being able to access people, documents or information, and missing out on processes or policy changes.
5G is set to overhaul the way that technology functions and will make working from home feel like working in the office (without the bad coffee, freezing temperatures, and all-too-regular fire drills). Files that are on the network can be downloaded easily; meetings will feel seamless and lack the lag that often happens now; and collaboration will be straightforward and effective.
In addition to improvements in speed and efficiency, it’s via 5G that the IoT will come out of the age of sci-fi and into reality. A smart workplace could mean lighting, heating, and audio-visual preferences are enabled for each employee based on their location. Office admin tasks, from cleaning through to meeting planning, could be fully automated. Virtual meetings will improve productivity and efficiency. And this is only in an office environment – in other workplaces, like factories, the operating theatre, a busy kitchen – production and operation will be revolutionized with the automation capabilities of 5G.
Of course, automation and robots are already used extensively in the workplace, in health care, manufacturing, agriculture and food prep particularly. But the soft skills shown by the robots of yesteryear (think Rosey, C-3PO, HAL), require an extreme processing speed to respond to and “think” like their human colleagues.
While some of these technologies and capabilities already exist, slow speeds and rush-to-market performances have led to inconsistencies, data drop-outs, and a lack of thought around security.
How will 5G affect different industries?
With virtual visits and VR doctors already in existence, the healthcare industry is one of the early adopters of new 5G tech. For patients affected by immobility and poor health, virtual visits could literally be a lifesaver.
Health monitoring via apps and sensors are also set to make a huge impact. Patients who are post-surgery, elderly or sick could have their vital signs tracked and delivered in real-time to their GP, local hospital, or emergency services who can help if the sensors are activated. Qualcomm, one of the tech pioneers in the IoMT (Internet of Medical Things) space, predicts that the patient-monitoring wearable market will expand to 33 million devices by 2021.
In March this year, a surgeon in China performed the world’s first remote brain surgery by computer in Beijing, working the instruments on a patient who was 3000km away in Hainan. The computer and its network were powered by a joint operation from Huawei and China Mobile.
The surgeon, Ling Zheipei, said, “The 5G network has solved problems like video lag and remote-control delay experienced under the 4G network, ensuring a nearly real-time operation.”
The manufacturing industry will see huge improvements in safety and productivity thanks to 5G. Machine learning, robots, intelligent workflows and processes, and monitoring and tracking will make production quicker, safer, and more efficient, allowing for advances in development, reduction of costs, and an increase in end-user satisfaction.
Earlier this year at Verizon’s 5G Lab, start-up RealBotics used their platform (powered by Verizon’s 5G Ultra Wideband network) for near real-time virtual reality training for factory workers. They also showed a robotic arm, manipulated using a video-game type controller and an AR overlay.
RealBotics founder Chris Quick said, “With 5G and our platform, businesses and schools could offer inexpensive training in robotics and having our software on a 5G smartphone opens up many more potential use cases.”
Driverless cars are seen as one of the current ‘faces’ of the 5G revolution, with the decrease in latency allowing for safe autonomous travel. These cars will receive information from other connected devices in roads, other cars, and infrastructure to safely get around the streets. Morgan Stanley estimates that self-driving cars could save as much as $140 billion in congestion avoidance. According to the Global System for Communications (GSMA), C-V2X (Connected Vehicle to Everything) will lead to vehicle platooning and convoys, saving fuel, avoiding collisions, and improving traffic times.
But it’s not just getting you from A to B – the logistics industry will see vast improvements thanks to 5G’s end-to-end capabilities. This could mean that when an item is marked out of stock at a shop, this information is sent to a warehouse, where the item is auto-picked and put on a conveyor belt; it’s loaded in the next shipment for delivery, and that information is sent back to the shop; the shop can track the delivery and receive an alert when it arrives. All this could happen without human intervention, reducing labor and the potential for mistakes.
Tech company GlobalTranz has created GTZConnect, a platform that uses 5G and predictive analytics in AI in logistics technology to build a persona of a carrier and driver, using information about the driver’s preferred routes (like those closest to their home) to select and book the best driver for a job.
“Knowing the behavior of the driver, we want to not only book that driver for one movement but for four, five, as many as we can at once,” Greg Carter, GlobalTranz CTO said.
Vodafone envisions the future of agriculture as one in which everything from water and power, livestock movements, market prices and machinery are all tracked and controlled via 5G technology. The increase in productivity will allow for farmers to meet growing population demands.
Last year, Blue River Technology partnered with agriculture giant John Deere to integrate AI, robotics, and machine learning into the equipment, which means that the machines can respond to information they receive from sensors. One of the ways this is being used is with a smart herbicide machine called See and Spray. The technology can pinpoint weeds based on the information it receives from the sensors. This has led to a 90% reduction in chemical use, improving yield at the same time.
“What Blue River Technology allows us to do is move to the plant level, and start managing at that plant level,” says Alex Purdy, director of John Deere Labs. “That’s going to have transformative power in agriculture both in terms of yield but also in terms of cost for growers.”
Wearable devices and mobile payments will be improved to the point where credit checks, loan applications, and smart trading can be done on the go and in real-time. Other 5G assisted technology includes advanced data collection and wealth management, remote banks and tellers (the estimated global market for augmented reality is $14.2 billion by 2022), and even insurance overhauls: Goldman Sachs predicts a $1.4 billion market for drones used for insurance claims.
One fintech company already harnessing the power of 5G is expense reporting startup AppZen, which uses AI to automate processes within finance, including auditing. The platform, currently used by Comcast, Neilsen, Amazon and Salesforce, has audited over $50 trillion to date, and looks for duplicate spends, suspicious activity, overcharges, and errors by comparing expense accounts with hundreds of external data points to verify the invoices.
The introduction of 5G will mean both hugely improved monitoring and maintenance of the production plants, as well as development and management of smart grid technologies that incorporate renewable energy sources. Sensors will operate on a real-time reporting system that works quickly and reliably across pipelines, ensuring maximum uptime and reducing the need for human intervention. Smart meters will improve customer knowledge and access about their power usage, while 5G’s ability to dramatically increase the lifespan of battery-dependent devices means reduced costs in both hardware and resourcing.
Huawei Technologies and China Telecom built a Green 5G power station that collaborates with the base station to save power consumption by up to 18%. According to Huawei, the 5G Power solution will save 8.3 billion kWh of electricity each year – that’s a reduction of 2.3 billion kilograms of carbon emissions.
There is a lot of talk about the risks that are associated with 5G, and they can be broadly put into two categories – cybersecurity, and health concerns.
4G technology can support about 4000 devices per square kilometer. 5G is expected to be able to support around one million devices per square kilometer using the mmWave spectrum. Data transfer is likely to be ten times faster than it is today. This obviously has implications for business security. Edge computing, where processing happens closer to the device, is amazing for speed and data usage, but it could also be a security concern when the data isn’t getting checked in a central database.
This device connectedness means more endpoints for attackers to get into a network, and once they’re in, the scope for widespread damage is as large as the network’s footprint. These devices can become a botnet, which hackers can use to launch Distributed Denial of Service (DDoS) attacks. These issues are already high on the priority list for 5G’s rollout, with recent research from the Neustar International Security Council (NISC) revealing that 75% of security professionals are concerned about the impact of bot traffic on their organizations, while DDoS attacks once again ranked as the greatest overall concern.
It’s not just the devices that are vulnerable – the small cell antennas that need to be deployed could become physical targets, and early-phase security software may not be able to stand up to attackers.
Having said that, any new technology will need to be tested, phased in, and deployed with extreme care and caution, and security companies will be working hard on preparing for any attacks that could potentially compromise the new wave of technology.
One of those is Nuclear Cyber, security partner of LiveTiles, an organization that provides dashboards, portals and intranets for businesses with a heavy focus on AI and analytics. With the rising number of employees working from home, and the huge number of newly-connected devices when 5G really hits, how can businesses protect themselves and their customers from attacks? Kurt Mueffelmann, CEO of Nuclear Cyber, says it’s not about preventing hacks; it’s about protecting the data. “If a device gets hacked, what is the hacker trying to gain access to? Generally, it is some level of data; whether intellectual property, sensitive information like credit cards or health, financial results, etc. The question isn’t what you do to prevent the hack. Companies need to take a more data-centric approach on how to protect the ‘crown jewels’ of key information within an organization. It’s a different paradigm, but one that is beginning to take shape in a more aggressive manner. Security needs to be the ‘nucleus’ of the intelligent workplace!”
The high frequencies required by 5G mean that the range is much lower than today’s towers, and so small cell towers will be clustered around the landscape. 5G also requires line-of-sight, so another possibility (particularly for rural areas) are extensions of existing towers to make them taller.
But some people are concerned about the number of these small cell towers, because there is a higher level of electromagnetic radiation. RadiationHealthRisks.com states that, “Within the RF Radiation portion of the electromagnetic spectrum, the higher the frequency, the more dangerous it is to living organisms.”
Despite the fact that 5G electromagnetic waves are a higher frequency than 4G, the radiation that comes from these frequencies is non-ionizing (as opposed to ionizing, which is the radiation from the sun or from x-rays).
Dr Steve Novella, an assistant professor of neurology at Yale and the editor of Science-Based Medicine, states that, “With 5G the hazard is low—but non-zero—and the actual risk appears to be zero. We’ve picked up no signal in the real world.” The Australian Radiation Protection and Nuclear Safety Agency’s Dr Ken Karipidis said last year, “The only established health effect (of radiofrequency radiation) is that of rising temperature,” and cannot cause cancer.
mmWaves can be absorbed by the skin and the eyes, but only with high-intensity exposure. Regulation means that mmWave exposure must be low-intensity, so health consequences will likely be limited to prolonged exposure to those low-intensity mmWaves – and there is not enough data on this yet to make a determination.
Where to now for businesses?
For individuals, we’ll all eventually need a 5G compatible phone; Netflix will be faster and more reliable; gamers will feel the impact of streaming and subscriptions; VR headsets won’t leave us all looking like Daft Punk; and our smartwatches will cook dinner. AI in the house is overtaking Roomba – robotics start-up Aelous showed their as-yet-unnamed robot at the 2018 Consumer Electronics Show, and in the two years since, looks set to bring the first generation of house robot assistants to market.
But a recent Barclay study found that only 15% of businesses are thinking about how they can use 5G. So how should businesses prepare for its imminent arrival?
1. Decision-makers should start educating themselves (researching both within and outside their own industry) on how 5G is going to be used and rolled out
2. CTOs should be meeting with their tech providers and creating a timeline and blueprints for infrastructure, hardware upgrades and security systems
3. Department heads should start budgeting for 5G and its introduction – initially, there will be an increase in costs for new equipment.
But the potential for 5G in business leaves plenty of room for excitement, too, and organizations should also start thinking about how 5G could improve processes and production. The time to dream is now.